FAQs

We would only place your tickets on a return list if the show is already sold out.  Please check our website to see if the event is sold out before requesting this.

It is important to note that we cannot guarantee that your ticket will be resold.

Unfortunately we cannot offer refunds unless a show has been cancelled or rescheduled.  In such an event you have 28 days from the time of the new announcement to claim a full refund or credit.  If a show is cancelled you will automatically receive a full refund.

Booking Protect

If a show has not been cancelled or rescheduled and you cannot make it - you may be able to claim a refund if you added booking Protect at the time of purchasing your tickets. You can find more out about it what booking protect covers below;

https://www.ticketsource.co.uk/kb/customers/refund-protection

https://bookingprotect.com

Yes, your tickets are automatically moved to the new date.

When a show is rescheduled, an email is sent out via our ticketing system to all ticketholders with the new date and an option to request a refund or credit note within 28 day is given. If you do not request a refund or credit note - your tickets remain valid.

You can book in person via our walk-in box office 11am - 3pm Tuesdays - Saturdays.

You can also call and book tickets over the phone on 01789 333990

Alternatively, you can book online.

Most shows begin at 7.30pm and have ended by 10pm. However, it is worth checking the event information on our website to see if there are mote specific timings for your particular show.

The main, closest car park is LPS Rother Street, right next to The Play House. There is also a small parking area directly across the road and a large Ncp car park approx 3 mins walk away (opposite the theatre in Bell court).

Yes you can as long as they are purchased on the premises.

For many of our main shows we offer ticketholders the option to pre-order drinks. A link to order your drinks and snacks will be sent within 48 hours of the event - your orders will then be ready to collect upon your arrival and/or at the interval.